If you’re in need of mental health help and you wanna do an online one, you can probably do much better than Cerebral by going with literally anybody else.
I used them for 2 months. In those two months I had quite a few issues. For starters, the prescriber put my info in the system, such as what medications I take for my mental health. I told her, and she put it in the system and the system flagged two of them. It said I should only be taking one or the other, but not both, because I could have a seizure. It only recommended I stop taking one, but that was up to me. I decided to stop taking one because fuck a seizure. But after I did that I had the worst month I’ve had in a long time. And it sucked because I’ve been taking these meds for YEARS and never had any issues. I finally got to a place where I was almost fully happy and then that. Since I have gone back on the one I stopped and I won’t do that again.
The next issue was also with the prescriber. She didn’t schedule a follow up with me so she had no idea about the month I was having without that med. When I got to talk to her again the connection was so bad I couldn’t understand anything she was saying and her picture kept freezing. That wasn’t on me, that was all her connection. And Cerebral tells you you have to have excellent internet to use their service. If that’s true, then why aren’t their employees held to that same standard? The second time I spoke to my “therapist,” basically the lady who was my provider through Cerebral, not my therapist, she was that way too and I couldn’t understand what she was saying. And she was at home.
Then I canceled my stuff because we’re down to one income and can’t afford it. With my meds and paying them their service fee, I was paying almost $200 a month for something I used to get for free. After I canceled it a few days later I was on their site and saw that I still had a working account, so I canceled it again and it finally stuck. THEN a week or so later I was charged for a month of service. I went onto my messages and asked what that was all about and the person who helped me said everything was taken care of and I didn’t have to worry about it.
THEN, today, I checked my mail and there was my next month’s supply of medicine. I went on to the website and sure enough, there was an invoice. I went to my messages to ask what the fuck they were doing, and saw that I had been messaged SIX TIMES by the dude who had just told me he canceled my service asking why he hadn’t seen any new appointments for me scheduled and was concerned that I might miss something. They were all the same message word for word, so naturally it was an automated message. BUT, someone at Cerebral set up their system that way. They know what they’re doing.
And that’s fucked up. This isn’t the first time they’ve mass messaged me over something ridiculous. That flares my anxiety up hardcore. They specialize in helping people with their mental health problems, then do shit that triggers mental health problems. WTF is that about?
So I went off on them. I told them I’ll mail the prescriptions back. I know they can’t use them now, but I will, because I’m not paying for them. I didn’t order them. I FUCKING CANCELED MY SHIT TWICE AND SPOKE TO SOMEONE ABOUT IT! What the fuck is this company doing?!
If they can’t get their shit together, how are they supposed to get your shit together? Fuck that, I’m done.
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